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▸ Does your company charge a set up fee?
Yes, our rate is $65 per hour for any graphic design work.
▸ Does your pricing include design?
The initial contract will take into account the time necessary for changes and/or a new design. This is based on our $65 per hour graphics fee.
▸ Can I supply a design?
Yes, please call to talk to a customer service representative. They will provide the specifics for dimensions and file preparation. Plus, they will explain how to send information to our file sharing site if your files are too large to send via e-mail. We can also send blank templates to aid in the process.
▸ How long will it take to receive my order?
This time fluxuates based upon the time it takes to design, edit and mail the order. The initial design stage takes 5 business days on a new design. However, it is important to remember that delays with editing artwork will prolong this stage of development.
Upon approval of your design and or changes, the production department asks for up to 10 working days to complete the order + Ship Time.
▸ How much will shipping cost?
We quote shipping charges at the time that we discuss pricing. It is important to note that we search to find the lowest possible shipping price for every order.
▸ Do you provide pre-designed templates?
Yes, we have a selection of pre-designed templates for various dimensions that can be utilized.
We can send samples of previously printed pieces that can aid in giving some additional ideas to design.
▸ Do you have photographs I can use in my design?
We have a number of stock photographs that our clients are free to choose from. These images can be used in any design that we assemble.
These images are exclusively licensed to our company. That means they can only be utilized within the designs we provide and not loaned to your own designer.
A book containing thumbnails can be sent to our clients via email or regular mail to preview our collection.
▸ Will you mail my printing job to a list of clients?
Yes we do offer an excellent turnkey solution.
The Every Door Direct Mail (EDDM) program is working well for our customers. EDDM gives you the owner a chance for a more hands on approach to your marketing program.
▸ What is included in this pricing?
The pricing you have been given includes full color printing on two-sides of a glossy paper stock. You are also entitled to one low-resolution proof for that price. Anything outside of this framework is labeled "additional".
▸ What paperweight do you print on?
We primarily print on gloss paper in a 60# or 80# text weight. We also print on a variety of cover weights. Should you have something out of the ordinary, we can provide you with a price quote for any of your custom needs.
▸ What are included in additionals?
Additionals are extra charges incurred by you as your order becomes more specific. Examples of additionals are as follows:
  • Folding
  • Graphics
  • Mailing Requirements
  • Shipping